The best lessons are not all learned in the classroom – the threat of the irate customer
As a workplace violence consultant and subject matter expert, I am well aware that irate customers pose a very real threat to front-line workers. It’s not very often that I am that irate customer.
Andrew Lawson
5 minutes read
February 22, 2011
Most organizations still don’t encrypt data when it leaves the office
I recently read a news release by the Alberta Office of the Information and Privacy Commissioner that indicated that there are still high incidences of laptops containing personal information being stolen—without having security measures such as encryption put in place. The commissioner was left scratching his head.
Christina Catenacci, BA, LLB, LLM, PhD
Employer performed unauthorized credit checks on employees
I recently read an investigation report from the Alberta Office of the Information and Privacy Commissioner, where an employer made a big mistake and ended up violating the privacy of at least 25 employees.
Christina Catenacci, BA, LLB, LLM, PhD
Employers discussing employee medical condition with other employees
In general, an employer, manager, supervisor or HR professional discussing an employee’s medical condition with other employees is just plain inappropriate…
Ted Kenney
Privacy risk management – by design
I’ve discussed the Privacy by Design principle before, in the Inside Internal Control newsletter. In case you don’t know, PbD is an approach developed by Dr. Ann Cavoukian, the Privacy Commissioner of Ontario, which proactively embeds privacy protection by default in the design of an organization’s practices and products.
Colin Braithwaite
The new age of workplace gossip – TMI!
I’ve discussed workplace gossip here before, and what bosses can do to prevent it or at least reduce the potential harm, but there are a couple of hyper-modern developments that I didn’t get into: reality television and the Internet. These two things have created a culture of “sharing”, for lack of a better word, that encourages people at play or work to divulge the most mundane and private details of their lives to others—the kind of information that one previously might only have shared with family or best friends.
Adam Gorley