About Suzanne Cohen Share
We are not SHOUTING or SCREAMING! Font sizes and accessibility
Recently I sent an email in a medium-large font to someone who thought I was shouting. The reply I received was disturbing. The person was offended and read the information as if I was angry…
Suzanne Cohen Share
4 minutes read
April 23, 2012
Service animals and people with disabilities – AODA best practices
In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is…
Suzanne Cohen Share
AODA: Inappropriate words can bite – the customer service standard
The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities…
Suzanne Cohen Share
AODA accessibility standards for customer service – Training decisions
Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?
Suzanne Cohen Share