First Reference Accessibility Policies

First Reference Inc. is committed to providing an environment that is and feels accessible to all people. In alignment with our core values of respect for all people and excellent customer service, we are committed to providing barrier-free, exceptional customer service to all, including persons with disabilities.

Our accessibility policies are available in PDF and include the following:

Customer service policies

Information and communication policies

Employment policies


First Reference welcomes and appreciates feedback regarding the customer service accessibility policies and their implementation. You may provide feedback in the following ways:

Questions about the policies

For more information about the policies, practices and procedures for accessible customer service, please contact Customer Service: