Operations & Marketing PolicyPro® From Policy to Signoff ™
Best Prac·tice
Meeting corporate social responsibility
Made for Canadian Operations and Marketing Professionals
Using resources effectively and meeting established standards are essential for any organization’s business strategy. Meeting corporate social responsibility and standards such as ISO 9001 on quality management systems, the ISO 14000 family of standards on environmental management or the Committee of Sponsoring Organizations of the Treadway Commission’s Internal Control-Integrated Framework (2013) (COSO), gives an organization the confidence that it is meeting compliance obligations and following best practices to reduce costs and waste, improve the quality of products and services, improve delivery times, and protect the environment.
Written operations and marketing policies and procedures are essential to meeting established standards.
Internal controls implemented with policies and procedures are essential to improve processes in these operational areas:
- Design and development of products and services
- Storage and delivery
- Manufacturing
- Environmental management
- Sales and marketing
- Service
- Document and data control
- Non-conforming products and services
Increasingly, directors, regulators, investors, banks, suppliers, customers, and other stakeholders are looking for organizations to act with greater integrity at all stages and in all areas of their operations. In addition, there are laws and regulations governing operations and marketing, for example, environmental protection and anti-spam measures.
Consider these benefits:
- Support overall business strategy
- Improve operational efficiency and effectiveness
- Minimize risk
- Meet legal and regulatory requirements
Operations & Marketing PolicyPro (OMPP) is the leading source for up-to-date model policies and commentary based on Canadian compliance and best practice. Thousands of organizations across Canada depend on PolicyPro to ensure that their policies and procedures are up to date and meet minimum legal requirements and best practices.
Au·thor·i·ty
Expert Policy Templates and Guidance
OMPP offers a complete and authoritative set of model policies that are essential for well managed operations and marketing departments.
- Designed for managers and supervisors responsible for operations and marketing
- Includes 80+ unique sample policies, forms and checklists for operations and marketing
- All documents prepared and updated regularly by subject-matter experts
- Model policies can be used as-is or easily customized to your organization
- Inside Policies™ e-newsletter reports new and revised policies and why the changes are important
- Expert commentary outlines why each policy is needed, the compliance requirements and options to consider when customizing the policy template
- Policies are cross-referenced to COSO’s control objectives and based on the risks/controls in CPA Canada’s Professional Engagement Guide to ensure that policies are complete and comprehensive
- Plus, PolicyPro includes a secure and easy-to-use online platform for creating, customizing, and updating policies; distributing them to managers, staff and contractors; ensuring everyone reads them; getting signoff; tracking completion; and notifying everyone of news, policy changes and required postings; and testing knowledge of policy contents through short quizzes.
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Operations & Marketing PolicyPro Model Policies
In PolicyPro, you’ll find an expert-prepared and compliance-focused policy template for all your organizational needs. Plus, PolicyPro makes it easy to modify and update policies and add your own. The following lists many of the unique policies included with OMPP that are essential for meeting established standards.
Design and Development
- Product Development
- Design and Development Plan
- Design Input
- Design Output
- Design Review
- Design Verification
- Design Validation
- Design Transfer
- Design Change
Storage and Delivery
- Receiving
- Inspection and Testing
- Inspection, Measurement and Test Equipment
- Storage
- Handling
- Packaging
- Delivery
Non-conforming Product
- Control of Non-conforming Product
- Corrective Action
- Preventive Action
- Complaint Handling
Manufacturing
- Product Identification and Traceability
- Production Scheduling
- Process Control
- Production Equipment Maintenance
- Audits
- Training
Environmental Management
- Environmental Protection
- Hazardous Material Management
- Recycling
- Energy Conservation
- Sustainability
- Emissions Trading
- Non-conformity and Corrective Actions
- Document Control
Sales and Marketing
- Plans, Research and Strategy
- Advertising and Direct Marketing
- Product Identifiers
- Corporate Image and Communication Standards
- Corporate Website
- Sales Training
- Customer Relationship Management
- Trade Shows
- Customer Satisfaction Survey
- Requests for Quotation
- Sales Leads
- Do-Not-Call Registry
Service
- Warranty Service
- Customer Service Management
- Service and Technical Support
Document and Data Control
- Document Development
- Document Distribution
- Document Revision
- Temporary Changes to Documents
- Contract Revision
PolicyPro Subscription Price
$1,250/year/database
No credit card, no obligation!
Discount available for purchasing additional policy databases!
Author and Editorial Team
Content Editor
Apolone Gentles, JD, CPA, CGA, FCCA, is an Ontario lawyer and editor with over 20 years of business experience. She practices as a litigation lawyer with an emphasis on construction law.
Ms. Gentles has held senior leadership roles in non-profit organizations, leading finance, human resources, information technology and facilities teams. She has also held senior roles in audit and assurance at a “Big Four” audit firm. Apolone has also lectured in auditing, economics, and business at post-secondary schools.
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Managing Editor
Yosie Saint-Cyr, LLB, was called to the Quebec bar in 1988 and is a member in good standing. She practised business, employment and labour law until 1999 before becoming Managing Editor at First Reference.
Yosie is responsible for the high-quality, up-to-date content for employment law services and the Internal Controls Library. She is currently enrolled in the Osgoode Professional LLM degree program.
Author Emeritus
Jeffrey D. Sherman, Bcomm, MBA, CIM, FCPA, FCA, has had over 20 years of executive management experience. He is a former director or CFO of several public companies. His extensive knowledge and experience includes corporate governance, risk management, accounting and finance, restructuring and start-up enterprises.
Mr. Sherman has lectured and conducted seminars for many organizations and was an adjunct professor at York University for 15 years. He is a popular course director and course author for many organizations, including The Chartered Professional Accountants of Canada (CPA Canada) and other provincial institutes of chartered professional accountants and law societies, and has written many books and articles on finance and accounting.
Print ISSN 1915-2906 | Online ISSN 1923-8924
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