What product are you having trouble with
Select one The Human Resource Advisor - Atlantic Edition The Human Resource Advisor - Ontario Edition The Human Resource Advisor - Western Edition Human Resource PolicyPro - Alberta Edition Human Resource PolicyPro - Atlantic Edition Human Resource PolicyPro - British Columbia Edition Human Resource PolicyPro - MB & SK Edition Human Resource PolicyPro - Ontario Edition Accessibility Standards PolicyPro Finance and Accounting PolicyPro Information Technology PolicyPro Not-for-Profit PolicyPro HRtrack HRinfodesk.com

What version of our software do you have? How do I determine that?

Customer ID: (Optional)


Company Name:


Full Name

Phone:


Email:

What Version of Windows are you using? How do I determine that?	Windows XP Windows Vista Windows 7 Other Windows release If other, please specify:
Service pack level?
What Version of Office are you using? How do I determine that?
What Version of Internet Explorer are you using? How do I determine that?
Did you install yourself or did someone else?	Me Someone else
Was the download package saved to the computer or run from the download page?	Save Run I don't know
Were there any error messages or warnings during the download?
Were there any error messages or warnings during the installation?
Was the data moved from the default folder to some other location? If so, specify the new location: (Specific to PolicyPro and HRtrack)
Do you have read/write privileges for the folder where the First Reference product is installed? How do I determine that?	Yes No I don't know
When does the error occur?	As the program is opened When trying to login When trying to create a manual When trying to create a draft When trying to print When trying to create a company When trying to create/import an employee When trying to input employee data When trying to save employee data When trying to add a vacation day(s) When trying to add or modify a review When trying to add or modify a training course When trying to run a report Other:
What is the exact text of the error message? (You can also submit a screen capture of the error to info@firstreference.com via a separate email, in that case please enter "See screen cap in separate email")

Determining First Reference Software Version:

1. From within our software click Help >About - The version is listed in this screen

Sample screen shots of the About screen for The Human Resources Advisor, PolicyPro and HRtrack.

Determining Windows Version/Service Pack Level:

Windows XP

1. Click Start
2. Select Control Panel
3. Double-click on the System Icon and click on the General tab - The Windows version and SP level is listed in this tab

Windows Vista and Windows 7

1. Click Start > Control Panel
2. Click System and Security
3. Click System - The Windows version and SP level is listed at the top of this panel

Determining Office Version:

Office 2000 through 2003

1. From within Word click Help >About - The Office version is listed in this screen

Office 2007

1. From within Word, click the Start button
2. Click Word Options
3. Click Resources - The Office version is visible on this panel

Determining Internet Explorer Version:

1. From within IE, click the Help button (the Question mark)
2. Click About - The IE version is visible on this screen

Determining if you have Read/Write access to a folder:

1. Right Click on the folder
2. Select the Security tab
3. Highlight your profile and view the access definitions below (allow/deny)

Capturing Error Messages:

1. Press the Print Screen key when an error message comes on screen and start Word
2. Click on the Edit Menu and select Paste (or press CTRL+V)