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Please answer as many questions as you can, it will help us troubleshoot your problem better

Contact Information:

Installation Details:

Error Details:

Determining First Reference Software Version:

1. From within our software click Help >About - The version is listed on this screen

Sample screen shots of the About screen for PolicyPro and HRtrack.

Determining Windows Version/Service Pack Level:

Windows 7

1. Click Start > Control Panel
2. Click System and Security
3. Click System - The Windows version and SP level is listed at the top of this panel

Windows 8 and Windows 10

1. Click in the Search bar
2. Type Control Panel
3. Click or tap Control Panel
4. Click or tap System and Security
5. Click or tap System - The Windows version and SP level is listed at the top of this panel

Determining Office Version:

Office 2007

1. From within Word, click the Microsoft Office Button
2. Click Word Options
3. Click Resources - The Office version is visible on this panel

Office 2010

1. From within Word, click the File tab
2. Click Help - The Office version is visible under the Product Activated title on this panel.

Office 2013

1. From within Word, click the File tab
2. Click Account - The Office version is visible under the Product Activated title on this panel.

Determining Internet Explorer Version:

Internet Explorer 9, 10 and 11

1. From within Internet Explorer, click the Tools button (the gear cog)
2. Click About Internet Explorer - The version is visible on this screen

Capturing Error Messages:

Users can create screen captures with the Snipping Tool that comes as part of Windows.

Windows 7

1. Click Start
2. Click All Programs
3. Click Accessories
4. Click Snipping Tool

Windows 8 and Windows 10

1. Open the Search box and type Snipping Tool
2. Click or tap  Apps
3. Click or tap Snipping Tool

Determining if you have Read/Write access to a folder:

1. Right Click on the folder
2. Select the Security tab
3. Highlight your profile and view the access definitions below (allow/deny)