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Protecting employee and customer privacy: A how-to guide for organizations in the private sector on how to comply with privacy laws and protect personal information


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Protecting employee and customer privacy

 
A how-to guide for organizations in the private sector on compliance with privacy laws and protecting personal information

Third edition, September 2010


Privacy laws - especially private sector privacy laws - have changed the way Canadian companies do business. Protecting the privacy rights of individuals is no longer a choice. All organizations engaged in commercial activities that collect, use and disclose personal information about customers and employees have to comply with the federal and, in the case of Alberta, British Columbia and Quebec, provincial private sector privacy legislation.

The 75-page guide contains the most crucial information Canadian companies in the private sector must have to understand the ‘why’, ‘what’ and ‘how’ of privacy legislation. The guide is aimed primarily at providing information on privacy issues related to the employment relationship, however, it also helps organizations deal with customer privacy. In addition, there is information about common privacy issues such as record keeping, access to information, video surveillance, breach of privacy, medical information, social networking, etc. The guide provides the following helpful tools:
  • Sample protection of employee personal information policy
  • Employee training checklist on customer privacy
  • Privacy policy quiz
  • PIPEDA self-assessment tool
  • Authorization to release personal information
  • Privacy questionnaire
  • General organization sample privacy policy
  • Sample privacy consent form

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