The Human Resources Advisor Solution Centre
Frequently Asked Questions
What is the difference between "Run" and "Save" when downloading a release?
When you download the update you will be prompted to "Run" or "Save" the install package. "Save" lets you specify where the setup file goes just in case you need to reinstall it, or need to install The Human Resources Advisor on another computer. You will then need to manually start the install. "Run" starts the the installation process once the setup file is downloaded to your temporary internet folder. When you empty the folder the installation package is deleted.
I haven't installed the previous release. Do I need to install that before installing the new release?
No. Each release of The Human Resources Advisor is complete and up-to-date. Simply install the latest release by clicking on the link above.
Top Solutions
An unhandled Exception occurs as soon as the software is started
Ensure that software has been installed to the user’s local drive and that the user has full read/write/execute priviliges to both the install folder and the data folder. First Reference software is profile-based and must be installed and activated under the profile of the user. If the user does not have install privileges, privileges must be granted for the period of the install and can be removed after.
Setup is unable to remove earlier versions
There is a problem with Microsoft Installer entries for the last installed release of this product, and the software must be manually removed before the update can be installed.
- Click Start > Run (XP) or click Start (Vista and Windows 7)
- Type appwiz.cpl in the Run (XP) or Search (Vista and Windows 7) box and press Enter.
- Select The Human Resources Advisor from the list of programs and click Remove (XP) or Uninstall (Vista and Windows 7)
If this is unsuccessful, please see Method 2 - Uninstall The Human Resources Advisor Using Program Maintenance in the Help topic Manually Uninstall The Human Resources Advisor for more information.
The feature you are trying to use is on a CD-ROM or other removable disk that is not available
There is a problem with Microsoft Installer entries for the last installed release of this product, and the software must be manually removed before the update can be installed.
- Click Start > Run (XP) or click Start (Vista and Windows 7)
- Type appwiz.cpl in the Run (XP) or Search (Vista and Windows 7) box and press Enter.
- Select The Human Resources Advisor from the list of programs and click Remove (XP) or Uninstall (Vista and Windows 7)
If this is unsuccessful, please see Method 2 - Uninstall The Human Resources Advisor Using Program Maintenance in the Help topic Manually Uninstall The Human Resources Advisor for more information.
The feature you are trying to install is on a network resource that is unavailable
There is a problem with Microsoft Installer entries for the last installed release of this product, and the software must be manually removed before the update can be installed.
- Click Start > Run (XP) or click Start (Vista and Windows 7)
- Type appwiz.cpl in the Run (XP) or Search (Vista and Windows 7) box and press Enter.
- Select The Human Resources Advisor from the list of programs and click Remove (XP) or Uninstall (Vista and Windows 7)
If this is unsuccessful, please see Method 2 - Uninstall The Human Resources Advisor Using Program Maintenance in the Help topic Manually Uninstall The Human Resources Advisor for more information.
NET Framework Initialization Error---To run the application, you must first install one of the following versions of the .NET Framework: v2.0.50727
Version 2.0 of the Microsoft .NET Framework must be installed. A link to the Microsoft Download Center can be found here.
Required Components
The Human Resources Advisor requires the following componants in order to operate:
- Microsoft .NET Framework Version 2.0
- Microsoft Internet Explorer Version 6 or higher
Click here to get the .NET Framework, MDAC or Internet Explorer from the Microsoft download center.
Please Note
- the electronic version of The Human Resources Advisor must be installed on the end-users' computer, and has not been designed for use in a virtual installation or terminal services environment
- the activation code for the software is profile-specific. Each user requires a valid activation code to access the software
