The Human Resources Advisor

Troubleshooting 

Manually Uninstall The Human Resources Advisor

• Method 1—Uninstall a Program Using Programs and Features
• Method 2—Uninstall The Human Resources Advisor Using Program Maintenance

If the Microsoft Installer entry for The Human Resources Advisor is corrupted, you will need to manually uninstall the current version of the software before the update can be installed. 

Method 1—Uninstall a Program Using Programs and Features

Vista and Windows 7

1. Click Start >Control Panel
   
    
2. Click Programs
3. Click Programs and Features
4. Select the edition of The Human Resources Advisor to be removed and click Uninstall
   
   
    
5. If you are prompted to confirm the uninstall, click Yes.

Windows XP

1. Click Start >Control Panel
   
    
    
2. Double-click Add or Remove Programs
   
    

 
3. Select the version of  The Human Resources Advisor to be uninstalled and click Remove
   
   
    
4. If you are prompted to confirm the uninstall, click Yes.

TOP

Method 2—Uninstall The Human Resources Advisor Using Program Maintenance

If Method 1 is unsuccessful, you may be able to uninstall the current release of  The Human Resources Advisor using the Program Maintenance Screen. In order to use this method, you must know which release of  The Human Resources Advisor is currently installed on your computer and you must have access to the installation package for that release.

To Determine the currently installed release

1. Start The Human Resources Advisor and click on Help > About
   
    

   The The Human Resources Advisor release will be listed on the about screen
   
    
   

   If you don't have a copy of the required install package, please contact First Reference at 905-761-7305 or info@firstreference.com for a download link.
    

2. Double-click on the install package for the installed release and follow the on-screen prompts.
3. When the Program Maintenance screen appears click the Remove radio button and click Next.
   
   
    
4. When you are prompted to confirm, click Remove.
   
   
    

TOP

Related Links

• Troubleshoot Software Issues
• Troubleshoot Print Issues