Accessibility Standards PolicyPro (ASPP) from First Reference is the only product to offer a step-by-step approach to compliance with all standards under the Accessibility for Ontarians with Disabilities Act (AODA).
With exclusive accessibility tools and resources—including all the policies, procedures, plans and practical advice you need to fulfil your legal obligations—ASPP will help you meet your obligations, including:
Accessibility Standards PolicyPro is designed to make it a relatively simple process for any size business to understand legal requirements and establish policies, practices and procedures on providing goods or services to people with disabilities.
Updated on a regular basis, the resource contains policies and procedures that reflect the most current legislative requirements.
Your 30-day trial offers the best way to assess the currency and quality of the information.
Content editor Lynne Bard, HBa, CHRP, CES, has over 25 years’ experience taking the lead role in accessibility, HR and safety compliance for her clients.
The manual’s legal editor, Stringer LLP, is a leader in Canadian workplace law.
Loose-leaf (Click on the chapters for more information)
Accessibility for Ontarians with Disabilities Act
Overview
The need
Considerations
Further information and resources
Overview
The need
Considerations
Further information and resources
Step 1. Customer service policy, practices and procedures on providing goods and service to people with disabilities
Step 2. Communication
Step 3. The use of service animals
Step 4. The use of support persons
Step 5. Disruption of services
Step 6. Customer feedback
Step 7. Training
Step 8. Documentation and annual filing
The Integrated Accessibility Standards
Overview
The need
Considerations
Further information and resources
Step 1. Statement of organizational commitment
Step 2. Multi-year accessibility plans
Step 3. Purchasing or acquiring goods, services or facilities
Step 4. Self-service kiosks
Step 5. Accessibility and human rights training
Standard for Information and Communications
Overview
The need
Considerations
Further information and resources
Step 1. Committing to and planning for accessible information and communication
Step 2. Accessible formats and communication supports
Step 3. Feedback process
Step 4. Emergency response procedures, plans or public safety information
Step 5. Accessible website and web content
Step 6. Educational and training resources and materials
Step 7. Training to educators
Step 8. Public libraries and libraries of educational and training institutions
Overview
The need
Considerations
Purpose of the employment standard and who must comply
Legal and other definitions in the Integrated Regulation applicable to employment
A step-by-step process
Further information and resources
Step 1. Accessibility standard for employment policy, statement of commitment
Step 2. Recruitment, assessment and selection
Step 3. Return to work
Step 4. Performance management
Step 5. Career development and advancement
Step 6. Redeployment
Step 7. Accessible formats and communication supports
Step 8. Documented individual accommodation plans
Step 9. Workplace emergency response information
Overview
The need
Considerations
Purpose of the transportation standard and who must comply
A step-by-step process
Further information and resources
Step 1. Accessibility standard for transportation policy, statement of commitment
Step 2. Accessible emergency and public safety information, stop-requests and emergency response controls, and services required because of an emergency or on compassionate grounds
Step 3. Training in the transportation sector
Step 4. Availability of information on accessibility equipment and non-functioning accessibility equipment
Step 5. Fares, fees, parity and the treatment of support persons and companions, children and visitors
Step 6. General responsibilities, pre-boarding and on-board announcements, storage of mobility aids and mobility assistive devices, courtesy seating and origin to destination services
Step 7. Service disruptions or delays
Step 8. Technical requirements
Step 9. Alternative accessible method of transportation
Step 10. Categories of eligibility and application process
Step 11. Coordinated service
Step 12. Hours of service, bookings and trip restrictions
Step 13. School transportation services and public service organizations
Step 14. Transition existing contracts and vehicles
Step 15. Duties of municipalities, taxicabs and ferries
Standard for the Built Environment and the Design of Public Spaces
Overview
The need
Considerations
Purpose of the standard and who must comply
A step-by-step process
Further information and resources
Step 1. Accessibility standard for public spaces policy, statement of commitment
Step 2. Accessible recreational trails and beach access routes
Step 3. Accessible outdoor public-use eating and outdoor play spaces
Step 4. Accessible exterior paths of travel
Step 5. Accessible on- and off-street parking
Step 6. Accessible service-related elements
Step 7. Maintenance of public spaces
Software
Use the PolicyPro® software to
Print ISSN 1927-1085 Online ISSN 1927-1093