Standard for Customer Service policies:
First Reference is committed to serving our customers’ needs in a caring, thoughtful and timely manner and is committed to providing an accessible and inclusive environment in which all individuals have equal access to its goods and services as required by the Accessibility Standards for Customer Service, O. Regulation 429/07 made under the Accessibility for Ontarians with Disabilities Act, 2005. First Reference will make every reasonable effort to ensure that its policies, practices and procedures respecting accessibility will be consistent with the principles of independence, dignity, integration and equality of opportunity.
Copies of First Reference' policies and forms developed and implemented to meet the requirements of the AODA Standards are available upon request. If required to provide a copy of our policies to a person with a disability, First Reference will provide the person with the policies or the information contained in the policies in a format that takes the persons disability into account and as agreed upon by First Reference and the person with a disability.