Product Login

The Human Resources Advisor Support

Important Notice: the desktop version of HRA was replaced with a web-based solution at http://myaccount.firstreference.com. Support for the desktop version ended March 1, 2015.

HRAO product image


Can't find a solution?

Submit a ticket
Frequently asked questions

What do I get when I subscribe?

A comprehensive 10-chapter print publication and an easy-to-use electronic version. The electronic version has has supplemental information to the print information as well as three additional chapters that provide tools and resources. The electronic version also provides links to timely quick reference charts (QRs), and links to related agency and government websites, forms, guides, and additional resources.

Top of page

What is Supplemental Information?

Supplemental information is:

Top of page

Top issues

Password reset email doesn't show up in your inbox

If the password reset email does not appear in your Inbox:

  1. Check your Spam/Junk email folder
  2. Ask your IT department to whitelist firstreference.com on the mail server
  3. Add firstreference.com to your safe sender's list or address book
  4. Temporarily disable your anti-virus software

  5. Check with your ISP to ensure the email isn't being stopped at the mail server

Top of page

The HRA Online menu doesn't appear when using a tablet with portrait orientation

The screen resolution on some devices precludes the display of the menu when viewing the tablet screen in portrait orientation. Rotate the tablet to a landscape orientation and the menu should appear.

Top of page

Recommended Components

The Human Resources Advisor works with all major browsers, but if using Microsoft Internet Explorer, Version 10 or higher is required.

Top of page

End of life

Consult the First Reference End of Life policy regarding the use of your product.

Human Resources Advisor — Ontario Edition

Version 4.0
Version 3.1
Version 3
Versions 1, 2.0 and 2.1

Human Resources Advisor — Western Edition

Version 4.0
Version 3.1
Version 3
Versions 2.0 and 2.1

Human Resources Advisor — Atlantic Edition

Version 4.0
Version 3.1
Version 3
Version 2.1

Human Resources Advisor — Ontario Edition

Human Resources Advisor — Ontario Edition Version 4.0
The Human ResourcesAdvisor — Ontario Edition Version 4.0 spans releases 2010-03 through 2014-05. Support for The Human Resources Advisor — Ontario Edition Version 4.0 ended on March 1, 2015.

MilestoneEffective Date
End of Version Announcement1/1/15
End of Support3/1/15

Human Resources Advisor — Ontario Edition Version 3.1
The Human ResourcesAdvisor — Ontario Edition Version 3.1 spans releases 2009-04 through 2010-02. Support for The Human Resources Advisor — Ontario Edition Version 3.1 ended on June 1, 2011.

Human Resources Advisor — Ontario Edition Version 3
The Human Resources Advisor — Ontario Edition Version 3 spans releases 2008-02 through 2009-03. Support for these Human Resources Advisor Versions ended on January 1, 2010.

Human Resources Advisor — Ontario Edition Versions 1, 2.0, and 2.1
Human Resources Advisor — Ontario Edition Versions 1 through 2.1 span releases 2001-05 through 2008-01. Support for these Human Resources Advisor Versions ended on January 1, 2009.

Top of page

Human Resources Advisor — Western Edition

Human Resources Advisor — Western Edition Version 4.0
The Human Resources Advisor — Western Edition Version 3.1 spans releases 2010-03 through 2014-05. Support for The Human ResourcesAdvisor— Western Edition Version 4.0 ended on March 1, 2015.

MilestoneEffective Date
End of Version Announcement1/1/15
End of Support3/1/15

Human Resources Advisor — Western Edition Version 3.1
The Human Resources Advisor — Western Edition Version 3.1 spans releases 2009-04 through 2010-02. Support for The Human ResourcesAdvisor— Western Edition Version 3.1 ended on June 1, 2011.

Human Resources Advisor — Western Edition Version 3
The Human Resources Advisor — Western Edition Version 3 spans releases 2008-02 through 2009-03. Support for this Human Resources Advisor Version ended on January 1, 2010.

Human Resources Advisor — Western Edition Versions 2.0, and 2.1
Human Resources Advisor — Western Edition Versions 2.0 and 2.1 span releases 2004-02 through 2008-01. Support for these Human Resources Advisor Versions ended on January 1, 2009.

Top of page

Human Resources Advisor — Atlantic Edition

Human Resources Advisor — Atlantic Edition Version 4.0
The Human ResourcesAdvisor— Atlantic Edition Version 4.0 spans releases 2010-03 through 2014-05. Support for The Human ResourcesAdvisor — Atlantic Edition Version 4.0 ended on March 1, 2015.

MilestoneEffective Date
End of Version Announcement1/1/15
End of Support3/1/15

Human Resources Advisor — Atlantic Edition Version 3.1
The Human ResourcesAdvisor— Atlantic Edition Version 3.1 spans releases 2009-04 through 2010-02. Support for The Human ResourcesAdvisor — Atlantic Edition Version 3.1 ended on June 1, 2011.

Human Resources Advisor — Atlantic Edition Version 3
The Human Resources Advisor — Atlantic Edition Version 3 spans releases 2008-02 through 2009-03. Support for this Human Resources Advisor Version ended on January 1, 2010.

Human Resources Advisor — Atlantic Edition Version 2.1
Human Resources Advisor — Atlantic Edition Version 2.1 spans releases 2007-03 through 2008-01. Support for these Human Resources Advisor Versions ended on January 1, 2009.

Top of page

Our website uses HTML5 and CSS3
HTML5 logo by World Wide Web Consortium
HTML5 logo