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When you download the software you may be prompted to "Run" or "Save" the install package. "Save" lets you specify where the setup file goes just in case you need to reinstall it, or need to install HRtrack on another computer. You will then need to manually start the install. "Run" starts the the installation process once the setup file is downloaded to your temporary internet folder. When you empty the folder the installation package is deleted.
No, you will not lose any of your work. HRtrack simply unlocks the ability to add more users when you enter the Activation Code. Any data you added when using the free version will be available when you purchase.
No. You can use HRtrack without Outlook. The integration module is disabled when you install HRtrack. If you choose to enable Outlook integration, HRtrack will populate your Outlook calendar with tasks and reminders from HRtrack.
The Probationary, Performance and Disciplinary review templates are in Microsoft Word format and are designed to be used within the HRtrack workspace. If you do not have Microsoft Office you may not be able to take advantage of these features of HRtrack.
Yes. HRtrack is compatible with Office 2010.
Yes, your HRtrack data can be stored on a network drive or a shared folder. However, the HRtrack software must be installed locally on your computer to ensure all of the necessary Windows controls are installed and registered. The HRtrack data folder can then be copied to a network drive and you can connect to the database in the network folder. We strongly suggest that you password protect, or otherwise limit access to, any folders where you store your HRtrack data.
Yes, more than one person can use HRtrack, although if you are managing more than 10 employee records, each user requires a valid Activation Code.
HRtrack was designed to be installed on the end-users' computer and not for use in virtual installation. Depending on the configuration of the Citrix environment, it may be possible to successfully run HRtrack, but First Reference does not recommend, nor currently support, these installations.
HRtrack was designed to be installed on the end-users' computer and not for use in virtual installation. Depending on the configuration of the terminal services environment, it may be possible to successfully run HRtrack, but First Reference does not recommend, nor currently support, these installations.
Some historical data can be entered into HRtrack. There is currently no facility to import historical data from another source.
You can manually enter historical data as it applies to:
You cannot enter historical vacation information.
Yes, you can import a limited amount of employee data from an Excel® file. However, the import process has stringent requirements with regard to the formatting of the file being imported. For more information, please see the HRtrack help topic titled Import Employee Records from Excel®.
No. You cannot enter historical vacation information. You must start with the current vacation period.
The ability to carry forward unused vacation days is a user-selected vacation option within HRtrack.
The Managers and Supervisors drop-down lists are generated from those employee records where the Manager or Supervisor checkbox has been selected. To add an employee to the Manager and Supervisor drop-down list, open the employee's record and click in the Manager or Supervisor checkbox as appropriate.
If you are unsure where your HRtrack data is stored you can manually check the location.
To do this:
The full path to your HRtrack data folder will appear in the pop-up box.
No. The security in HRtrack is not configured to function in this way. HRtrack security facilitates the granting or restricting of access to the tabs within the software, not to the individual employee records.
Yes, you can choose whether to display the names of terminated employees in the Employee List in HRtrack.
To do this:
No. HRtrack does not currently have the capability of exporting report data to Excel.
No, once an employee has been assigned to a position you cannot delete the position from the employee’s record.
No. HRtrack can only automatically allocate vacation days based on years of service. There is currently no provision for department, functional area, or other variable that would facilitate the automatic allocation of vacation days based on differing criteria.
This occurs if the reports file was corrupted on download. To correct this:
The reports should now be visible. For more information please see the HRtrack Help topic Repopulating the Reports Module.
It is likely that the reports engine cannot connect to the HRtrack database tables. Download and install the Microsoft Access Database Engine 2010 Redistributable. You can download the Access Redistributable from here.
The reports engine cannot connect to the HRtrack database tables. Download and install the Microsoft Access Database Engine 2010 Redistributable. You can download the Access Redistributable from here.
If your company database does not appear in the list of companies on the Change Company dialogue box, you need to manually navigate to the folder where it is stored. Click the Browse button and navigate to the appropriate folder.
This occurs if there is an issue migrating the Documents table to the new database on the first run of Version 4. We have created a utility to resolve this. The utility can be downloaded from the Requirementspage.
For more information please see the HRtrack Help topic The content of the Documents Tab is missing after upgrading to HRtrack.
You must log in under the HRtrack Admin account to use the backup feature.
For more information please see the HRtrack Help topic How to Backup HRtrack Data
After making a change to either of these fields, a "You must choose a half or full day" message appears when you click the Save Employee Record button. This is because the software is expecting a vacation day to be added.
To avoid this message, click on another page or tab within HRtrack rather than the Save Employee button after changes have been made to the Days Allocated or Days Forwarded fields if no vacation day has been added.
Although this will cause an "Unsaved Changes" message to appear, click Yes to continue and ignore this message. Changes to the Days Allocated and/or the Days Forwarded fields will be saved automatically.
For more information please see the HRtrack Help troubleshooting page A You must choose half day or full day message appears when modifying the Days Allocated or Days Forwarded fields on the Vacation Page
This error occurs when
if there is a hyphen in the employee name being selected via a Quick Link
To prevent this error, select the employee from the Employee List and navigate to the appropriate tab for the action.
This error occurs because the Position field on the Position/Wage Page is limited to 50 characters (including spaces) and the position title selected is longer than 50 characters.
You will need to abbreviate or shorten the position title in Departments & Positions item in Company Settings.
This error occurs if the HRtrack user is not logged in under the Admin account.
To prevent this error, log in to HRtrack using the Admin account.
None of the comments typed into the â€Comments†section on the Education page are being saved. This is a bug and will be corrected in an upcoming release.
The Error Reading Setup Initialization File error message typically indicates a problem with the downloaded installation package. Re-download the latest version of HRtrack from the Download page and try the install again.
There is a problem with Microsoft Installer entries for the last installed release of this product, and the software must be manually removed before the update can be installed.
If this is unsuccessful, please see the Microsoft Knowledge Base article KB 971187 - How to fix MSI software update registration corruption issues. This article contains an install and uninstall issue troubleshooter that diagnoses and fixes MSI issues. This troubleshooter should allow you to uninstall the problematic version of HRtrack. The Knowledge Base article can be found here
The connection between the download package and the installed MSI is corrupt. To correct this:
This error occurs if only version 4 of the .NET framework is installed. HRtrack requires .NET framework version 3.5 SP1. Version 3.5 SP1 can be downloaded from the Microsoft Download Center.
HRtrack requires .NET framework version 3.5 SP1. Version 3.5 SP1 can be downloaded from the Microsoft Download Center.
Please Note: Version 3.5 of the .NET Framework must be installed for HRtrack to function properlyâ€"even if .NET version 4 is already installed.
Version 3.5 of the Microsoft .NET Framework must be installed. You can download the Microsoft .NET Framework 3.5 SP1 free-of-charge from the Microsoft Download Center.
Click here to download the .NET Framework version 3.5 SP1.
Please Note: Version 3.5 of the .NET Framework must be installed for HRtrack to function properlyâ€"even if .NET version 4 is already installed.
This error occurs because the user account does not have access to the Documents tab. The user account will need to be deleted and recreated. To do this:
This error does not occur if logged in as Admin.
HRtrack requires the following components in order to operate:
Click here to get the .NET Framework, MDAC, or Internet Explorer from the Microsoft download center.
Consult the First Reference End of Life policy regarding the use of your product.
Versions that have been retired and are no longer supported:
Version 3.0.4.21864
Version 3.0.4.20933
Version 3.03.17484
Version 3.02.25824
Version 3.02.23224
Version 3.01.26169
HRtrack Version 3.0.4.21864 and 3.0.4.20933
HRtrack versions 3.0.4.21864 and 3.0.4.20933 (release 2010-02) support ended on October 31, 2012.
HRtrack Version 3.03.17484
HRtrack version 3.03.17484 (release 2010-01) support ended on February 1, 2011.
HRtrack Version 3.02.23224 and 3.02.25834
HRtrack versions 3.02.23224 and 3.02.25834 (release 2009-02) support ended on January 1, 2010.
HRtrack Version 3.01.26169
HRtrack version 3.01.26169 (release 2009-01) support ended on January 1, 2010.
